How can we help you?
Find answers to your most commonly asked questions.About Past Modern
What is Past Modern?
Past Modern is a contemporary womenswear brand that reimagines Indian craft for modern lifestyles. We blend traditional techniques like hand embroidery and block printing with clean, modern silhouettes.
Where is Past Modern based?
Past Modern is an Indian brand based in New Delhi, India, with customers across North America, India, and beyond.
What does the name 'Past Modern' mean?
It reflects our philosophy of bringing the past—craft, art, and heritage—into the present through a modern lens.
Products & Craftsmanship
Are your products handmade?
Many of our pieces involve hand processes such as embroidery, beading, block printing, and hand finishing. Minor variations are natural and part of the charm of handmade work.
Do you work with artisans?
Yes. We collaborate with skilled Indian artisans and craftspeople, supporting traditional techniques while adapting them for modern wear.
Why do some pieces have slight irregularities?
Because of the handcrafted nature of our garments, small variations in color, embroidery, or placement are expected and celebrated.
How do I care for Past Modern garments?
We recommend gentle hand wash or dry clean for most styles. Specific care instructions are mentioned on each product page and on the garment's wash care label.
Sizing & Fit
How do I choose the right size?
Please refer to the size guide available on each product page. If you're between sizes or unsure, we recommend sizing up or reaching out to our team.
Do you offer custom sizing?
At the moment, we do not offer custom sizing. However, we are continuously working to expand our size range, and if you need a custom size, reach out to us.
How do your tops and dresses fit?
Our fits range from body-hugging basics to relaxed silhouettes. Fit notes are mentioned in product descriptions for clarity.
Orders & Payments
What payment methods do you accept?
We accept major debit and credit cards, Apple Pay, and other secure payment methods available at checkout.
Can I modify or cancel my order after placing it?
Once an order is placed, it cannot be modified or cancelled. Please review your order carefully before checkout.
Can I update my shipping address after placing an order?
Shipping addresses cannot be changed once the order has been processed. If your order has not yet shipped, please contact us immediately at team@thepastmodern.com and we'll try our best to assist.
Why haven’t I received an order confirmation?
Please check your spam folder. If you still can't find it, contact our team and we'll help verify your order.
How do I use my store credit?
Store credit can be applied at checkout using the code sent to the email ID the order was placed with. Apply it under Payment, in the "Gift Card/Discount Code" field at checkout. Store credit cannot be exchanged for cash. [CONFIRM: validity period — India site states 12 months; not confirmed for US]
Shipping & Delivery
When will my order ship?
Ready-to-wear products are dispatched within 4 to 6 business days. Artisanal products are dispatched within 7 to 9 business days, unless otherwise mentioned on the product page.
What are the delivery timeframes?
All orders are shipped via DHL Express. After dispatch, orders are typically delivered within 7 to 9 business days, depending on your location.
How can I track my order?
Once your order is dispatched, you'll receive an email confirmation with shipping and tracking details.
Do you offer free shipping?
Yes - we offer free shipping on all orders $120 and above.
Do you ship internationally?
Yes, Past Modern ships worldwide from thepastmodern.com.
Will I have to pay customs or duties?
Customs duties, taxes, and any other fees applied to your order are usually covered by us but under unforeseen circumstances, an additional charge is made, the responsibility to pay will be of the customer. Past Modern is not responsible for any customs and taxes applied after shipping.
What if my order is delayed?
There is a possibility of delays due to reasons beyond our control (customs holds, carrier delays, etc.), and Past Modern does not assume responsibility for such delays.
Returns & Exchanges
Do you accept returns?
If there's an issue with your order — such as damage, receiving the wrong item, or a clear sizing discrepancy — please contact us at team@thepastmodern.com within 48 hours of delivery. Include your order number, clear photos of the item and packaging, and a brief description of the issue. Approved requests may be eligible for store credit or an exchange, depending on the situation.
Do you offer cash refunds?
No - approved requests are resolved via store credit or exchange only. Direct cash refunds are not offered.
Is there a return shipping fee?
If an exchange is approved, customers are responsible for all return shipping costs, including international courier fees and any customs duties, taxes, or handling charges.
What condition does the item need to be in?
Items must be returned in their original condition - unworn, unwashed, and with all tags intact. Please clearly mark the package as "Return" to help avoid additional customs charges. We recommend using a trackable shipping service, as we are not responsible for items lost or delayed in return transit.
Are sale items eligible for return or exchange?
No. Custom or made-to-order pieces and sale/discounted items are final sale and not eligible for return or exchange.
I received the wrong or a damaged product. What should I do?
Please email team@thepastmodern.com within 48 hours of delivery with your order number, clear photos of the product and packaging, and a description of the issue. Our team will assess and resolve this as quickly as possible.
Can items be returned without prior approval?
No. Items sent back without prior approval will not be accepted.
Try-Ons, Stores & Reviews
I want to try on your items. Can I visit a Past Modern store?
Past Modern currently operates online only and does not have a physical retail store. Any pop-ups or offline showcases are announced on our Instagram. Sign up for our newsletter to stay updated.
How do I submit a product review?
After your order is delivered, you may receive a review link via email. You can also leave a review directly on the product page if enabled.
Sustainability & Ethics
Is Past Modern a sustainable brand?
We believe in conscious production - small batches, handcrafted processes, and mindful sourcing to reduce waste. We also work with over 300 artisans across India and each purchase directly impacts their well-being.
Do you use natural fabrics?
We primarily work with cotton and other breathable fabrics. Fabric details are mentioned on each product page.
Customer Support
How can I contact Past Modern?
You can reach us by email at hi@thepastmodern.com, or for returns/exchanges specifically at team@thepastmodern.com. Our support team typically responds within 24–48 hours.
Do you restock sold-out items?
Some styles are restocked based on demand, while others are limited edition and may not return.
Collaborations & Press
Do you collaborate with creators or brands?
Yes, we selectively collaborate with creators and brands that align with our values. Please reach out to us at team@thepastmodern.com with details.
Where can I find Past Modern press features?
Press features and updates are shared on our website and Instagram.
